Privacy Policy

1. Information We Collect

Depending on how you use OneAI, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number
• Profile information
• Billing and subscription information

Payment Information

Payments are securely processed through authorized payment providers, including:

• bKash
• Nagad
• Bank Cards
• Mobile Carrier Billing
• Other supported payment partners

OneAI does not store your complete debit or credit card information.

AI Usage Information

To provide AI services, we may collect:

• Prompts and questions submitted
• AI-generated responses
• Uploaded files and documents
• Images generated
• Feature usage
• Conversation history (where enabled)

Device & Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language preference
• Cookies and analytics data
• Log files

2. How We Use Your Information

We use your information to:

• Provide and operate OneAI services
• Authenticate your account
• Process subscription payments
• Deliver AI-generated content
• Improve platform performance
• Personalize your experience
• Detect fraud and abuse
• Enforce our Terms & Conditions
• Provide customer support
• Send important service notifications
• Comply with applicable legal obligations

3. AI Processing

OneAI integrates multiple AI technologies from trusted third-party providers.

When you submit prompts, files, or requests, the necessary information may be securely transmitted to AI providers solely for the purpose of generating responses.

Depending on the selected AI model, requests may be processed by providers such as:

• OpenAI
• Google
• Anthropic
• xAI
• DeepSeek
• Perplexity
• Other supported AI providers

Your use of these services is also subject to the privacy practices and terms of the respective AI provider.

4. Cookies & Analytics

OneAI uses cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve website performance
• Measure usage
• Prevent fraud
• Enhance security

You may manage cookies through your browser settings, although some features may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share information only with:

• Payment processors
• AI technology providers
• Cloud hosting providers
• Security and fraud prevention services
• Analytics providers
• Customer support platforms
• Government authorities where required by applicable law

All service providers are required to protect your information appropriately.

6. Data Security

We use commercially reasonable technical and organizational safeguards, including:

• Secure HTTPS encryption
• Encrypted data transmission
• Access controls
• Authentication systems
• Continuous monitoring
• Secure cloud infrastructure

While we take reasonable steps to protect your information, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After this period, information will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Update inaccurate information
• Request deletion of your account
• Request correction of personal data
• Object to certain processing activities
• Withdraw consent where applicable

To exercise your rights, please contact us using the details provided below.

9. International Data Processing

Some of our technology partners and service providers may process information outside Bangladesh.

Where international data transfers occur, we take reasonable measures to ensure that your information remains protected under appropriate contractual and security safeguards.

10. Children’s Privacy

OneAI is not intended for children under the age of 18, or the minimum age permitted by applicable law.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If we become aware that such information has been collected, we will promptly delete it.

11. Third-Party Services

OneAI may contain links to third-party websites or integrate third-party services.

We are not responsible for the privacy practices, security, or content of external websites or services.

We encourage you to review their privacy policies before using those services.

12. AI-Generated Content

AI-generated responses may occasionally contain inaccurate, incomplete, or outdated information.

Users should independently verify important information before relying on AI-generated content for legal, medical, financial, business, or professional purposes.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on our website together with the revised Effective Date.

Continued use of OneAI after any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

One AI Limited

Dhaka, Bangladesh